Apple announced a new repair program for the iPhone 11, and according to the company, some phone users may face the problem of screen stops responding to touch.
As Apple reported, a small percentage of iPhone 11 models manufactured between November 2019 and May 2020 were affected by this problem.
The company says the problem is about a failure of the display unit that should be replaced for the phone to operate properly.
And Apple provided the exchange program exclusively for the regular iPhone 11 model, and it does not apply to “iPhone 11 Pro” or “iPhone 11 Pro Max”.
The company stated that a small percentage of iPhone 11 screens might stop responding to touch due to a display unit problem.
Users can check Apple’s support website to see if their phone is eligible for the trade-in program using its serial number.
If your iPhone is eligible for the program, you should contact Apple to transfer it to an Apple Store or Apple Authorized Service Provider.
Apple replaces affected devices for free, and the repair program covers affected models for a period of two years after the unit’s initial retail operation.
If the problem arises at some point during the two-year period, you are still eligible for a free replacement.
If the device suffers from damage that impairs the repair’s ability, such as a broken screen, this problem should be solved first.
Apple may refuse to provide free technical support for such damaged devices, and there may be a cost associated with additional repair in some cases.
According to the company, your iPhone is examined before providing any service to verify its eligibility for this program. Apple recommends that you keep a backup copy of the iPhone via iCloud or a computer.
It is noteworthy that the company previously launched several repair programs for different products. This year, it provided a free program for repair if the user is facing problems with wireless headphones “AirPods Pro” concerning the noise cancellation feature.
In January of this year, it also announced a free repair program to replace some iPhone cases with a built-in “Smart Battery Case” due to charging problems.
Source : websites